I've bought an item, but it's still on the list. Is everything OK?

Some items on Bianca and Arthur’s list can be purchased more than once.

When you reserve an item, we set a “cookie” on your computer, which means that we can recognise you and grey out any items you’ve already bought when you re-visit the site. However, if you view the list on a different computer, or you’ve disabled cookies in your browser, this won’t work.

If you’d like us to confirm that your gift has been received, please feel free to email us at support@the-gift-of-memories.com or to call 0345 224 0189.

Because gift payments are always made directly to Bianca and Arthur — never to us — you can be completely secure that your gift is safe.

If you’ve already paid for your gift via PayPal, the funds will have been added immediately to Bianca and Arthur’s account .