Frequently Asked Questions

If you have a query that isn’t answered below, please email support@the-gift-of-memories.com or call 0845 224 0189.

• What is this website?
• Is it safe to use this website?
• How do I pay for an item I've reserved?
• I don't have a PayPal account. What do I do?
• Do I have to pay for my gift immediately?
• Is there anything I can hand to the couple on the day?
• I haven't received my confirmation email. What should I do?
• I've bought an item, but it's still on the list. Is everything OK?
• I have paid for an item, but it's still included in the total to pay. Why is this?
• I have reserved a gift by mistake. What should I do?

For more information, email support@the-gift-of-memories.com or call 0845 224 0189.